When Mark and Lisa in Altrincham ordered their new electric car, they knew they'd need a home charger. This case study follows their installation from initial enquiry to first charge, showing exactly what's involved in adding an EV charging point to your home.
Step 1: Initial Enquiry
Mark contacted us 6 weeks before his car was due for delivery. We discussed:
- Which charger would suit their needs (they chose an Ohme Home Pro)
- Preferred mounting location
- Their electricity tariff (we recommended Octopus Go)
- Timeline for installation
Step 2: Site Survey
We visited to assess the property and plan the installation:
- Consumer unit: Modern unit with spare way – no upgrade needed
- Cable route: 12m run through garage to driveway
- Mounting location: External wall by parking space
- Earth arrangement: TN-C-S supply – earth rod required
- DNO notification: Required for 7kW charger
We provided a fixed-price quote the same day.
Step 3: Preparation
Before installation day:
- Ordered the Ohme Home Pro charger
- Submitted DNO notification
- Scheduled installation date
- Confirmed access arrangements
Step 4: Installation Day
The installation took approximately 4 hours:
- 8:30am: Arrived, confirmed plan with customer, set up work area
- 9:00am: Installed earth rod and tested
- 9:30am: Ran SWA cable from consumer unit through garage
- 11:00am: Mounted charger unit on external wall
- 11:30am: Made connections at both ends
- 12:00pm: Installed dedicated MCB and Type A RCD in consumer unit
- 12:30pm: Testing and commissioning
Step 5: Commissioning
With the physical installation complete:
- Performed full electrical testing
- Configured the charger via the Ohme app
- Connected to home Wi-Fi
- Set up scheduled charging for off-peak rates
- Demonstrated operation to the customer
Step 6: Documentation
We provided:
- Electrical Installation Certificate
- Charger warranty information
- User guide and app setup instructions
- DNO notification confirmation
The Result
Mark and Lisa now have:
- 7kW home charging – full charge overnight
- Smart scheduling for cheap overnight electricity
- App control and monitoring
- Professional, safe installation
- Full certification and warranty
Customer Feedback
"The whole process was smooth and professional. They explained everything clearly, the installation was neat and tidy, and the charger works perfectly. We're saving a fortune charging overnight compared to public chargers." – Mark, Altrincham
Our EV charger installation service provides the same professional experience for all customers.
Conclusion
A home EV charger installation is straightforward when handled by experienced professionals. From survey to charging typically takes 1-2 weeks, and the installation itself is usually completed in half a day.
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